❓ Frequently Asked Questions
Answers to all your questions about 99xbd
From opening an account and bKash deposits, to claiming bonuses and safe withdrawals — find straightforward answers to whatever is on your mind below.
Whether you are new to 99xbd or have been playing for a long time, it is natural to have questions. On this page we have organised the questions most frequently asked by players in Bangladesh into five groups and answered them — account, deposits and withdrawals, games and betting, bonuses, and security. If you cannot find your question, ask us directly in our 24/7 Bengali live chat.
Account and Registration
To create an account at 99xbd you will need an active mobile number, a unique username and a strong password. Providing accurate information at registration is mandatory, as identity verification may be required at the time of withdrawal. This platform is for users aged 21 and above only.
No. Under 99xbd's rules, only one account per person is allowed. Creating multiple accounts from the same device, the same IP address or the same payment number may result in those accounts being cancelled and any funds held being frozen. For any issues, contact us via live chat.
Click the "Forgot password?" option on the login page and enter your registered mobile number. A verification code will be sent to your number. Use the code to set a new password. If you have trouble, get help from 24/7 Bengali live chat support.
Yes. 99xbd is fully mobile-friendly. The site works easily from the browser on any Android or iOS device. There is no need to download a separate app — all games, betting and payment features work completely in the mobile browser.
Limited information is enough for regular play. However, for large withdrawals, 99xbd may verify your identity. This is part of the security process to keep your account protected. Any instructions needed for verification will be communicated by email or live chat.
Deposits and Withdrawals
Money deposited via bKash is generally added to your 99xbd account within a few minutes. Bank transfers may take slightly longer. The minimum deposit amount is ৳300. If it takes more than 15 minutes, contact live chat with your transaction reference number.
Yes. Deposits at 99xbd can be made through all mobile banking services — bKash, Nagad, Rocket and Upay. Direct bank transfers from Dutch-Bangla, BRAC Bank and other banks are also supported. The minimum deposit amount is ৳300 for all methods.
Withdrawal requests at 99xbd are processed within 30 minutes to 3 hours. In most cases, withdrawals to bKash and Nagad are completed the fastest. Bank transfers may take a bit longer. The minimum withdrawal amount is ৳800.
99xbd does not deduct any transaction fees on its own. However, your mobile banking service (such as bKash or Nagad) may apply their standard service charges. For the latest fee information, check the terms and conditions of the relevant payment provider.
A withdrawal request may be possible to cancel if it has not yet started processing. If the request has already begun processing, it can no longer be cancelled. If you need to cancel, contact 24/7 live chat support as quickly as possible.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at 99xbd, first log in to your account. Go to the cricket section, select the match you want, view the markets (match winner, toss, total runs, etc.) and confirm your bet at your chosen odds with the desired amount. In-play betting is also available on live matches.
RTP (Return to Player) is the theoretical percentage of total bets that a slot game pays back as winnings over the long term. For example, a 96% RTP means that on average ৳96 comes back for every ৳100 bet. This is an overall average — results can vary from session to session. RTP is a general indicator of a game's fairness.
Live casino games from Evolution Gaming and Ezugi are available at 99xbd. Some tables have Bengali-speaking dealers. You can enjoy live roulette, live blackjack, live baccarat and various other games via direct streaming. Live casino also works smoothly on mobile.
99xbd uses software only from reputable game providers such as Pragmatic Play, PG Soft, JILI and Spribe. These providers use RNG (Random Number Generator) systems audited by third-party auditors. 99xbd follows SSL encryption and fair play policies.
Yes. 99xbd offers live in-play betting on IPL, T20 World Cup and ICC tournaments. Real-time odds update on every over, wicket and partnership during the match. Go to the live betting section to see ongoing matches and bet on your preferred markets.
Bonuses and Promotions
When you deposit at least ৳300 for the first time in a new account, you will receive a 200% welcome bonus from 99xbd, up to a maximum of ৳8,000. That means if you deposit ৳4,000 you can start with a total balance of ৳12,000. To receive the bonus, check the applicable terms from the offers page.
A wagering requirement is the condition of placing a specified amount in bets before withdrawing bonus money. The wagering requirement for 99xbd's welcome bonus is 25x. That means if you receive a ৳8,000 bonus, you must place a total of ৳200,000 in bets before withdrawing. Full details are on the terms and conditions page.
The 99xbd VIP program has four tiers — Bronze, Silver, Gold and Platinum. You move up to higher tiers through regular play. At the Bronze tier you can receive up to 0.4% weekly cashback, Silver 0.8%, Gold 1.1% and the Platinum tier up to 1.5% weekly cashback.
Yes. During Eid ul-Fitr, Eid ul-Adha, Victory Day and the BPL season, 99xbd offers special promotions — such as extra bonuses, cashback challenges and tournaments. Check the offers / promotions page regularly for the latest offers.
99xbd runs referral and refer-a-friend promotions from time to time. If you refer a friend and they make their first deposit, both of you may receive a bonus. Visit the promotions page or ask in live chat for details on any current referral offers.
Security and Responsible Gaming
99xbd uses SSL encryption technology to keep all your transactions and personal information secure. The platform follows policies for safe and reliable operation. Audited software from established game providers is used to ensure fair play.
No. 99xbd is for users aged 21 and above only. Users aged 18 or 19 cannot use this platform. When opening an account you confirm that you are 21 or older. Providing false information may result in the account being cancelled.
If you feel that gaming is affecting your daily life or financial situation, take a break immediately. On 99xbd's responsible gaming page you will find information on self-exclusion and deposit limits. Our live chat support team is always ready to help you.
For temporary or long-term self-exclusion, contact our 24/7 live chat support or send an email to [email protected]. It is possible to temporarily close or restrict your account for a specified period according to your instructions. More information on this is available on the responsible gaming page.
The 99xbd support team provides service in Bengali seven days a week, twenty-four hours a day. Talk directly using the live chat button at the bottom right corner of the site. To contact by email, write to [email protected]. There is no phone or WhatsApp support on this platform.
Still have questions? Contact support
Our Bengali support team is with you 24/7 — any issue resolved within minutes.
Contact Us Directly
Live Chat
Click the live chat button on the site. Bengali support is available 24/7 — responses are usually received within a short time.
Responsible Gaming
For setting limits or self-exclusion, visit our responsible gaming page.