Your Privacy Is Our Priority

What Information Do We Collect?

99xbd collects the following types of information from you:

• Identity Information: Full name, date of birth, and national identity card number (for KYC verification).
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay, bank account), transaction history, and deposit and withdrawal records.
• User Activity: Login times, betting history, game preferences, and platform navigation data.
• Technical Information: IP address, device type, browser information, cookies, and session data.
• Communication Records: Information you send via chat or email with customer support.

How Do We Collect Information?

The main sources of data collection are:

• Directly Provided: Information you provide yourself through registration forms, the login process, payment forms, or by contacting customer support.
• Automatically Collected: Information automatically gathered through our server logs, cookies, pixel tags, and similar technologies.
• Third-Party Verification: Information received through identity verification services, payment processors, and fraud prevention systems.

Why and How Do We Use Your Information?

Collected information is used only for the following legitimate purposes:

• Creating, verifying, and managing accounts.
• Processing deposit and withdrawal transactions.
• Providing and managing bonuses, promotions, and rewards.
• Preventing fraud, money laundering, and suspicious activity.
• Implementing responsible gaming tools and ensuring healthy gaming habits.
• Providing customer support and resolving complaints.
• Improving our service quality and testing new features.
• Complying with applicable laws and regulatory requirements.
• Informing you about relevant offers and promotions, subject to your consent.

Cookies and Tracking Technologies

99xbd uses cookies to improve your browsing experience and ensure the smooth operation of services. Types of cookies we use:

• Essential Cookies: Essential for the core functionality of the platform; these cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Help monitor site usage and improve services.

You can disable non-essential cookies from your browser settings, but this may affect some functionality of the platform.

Data Sharing and Third Parties

We never sell your personal information. Information is shared with third parties only in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions with bKash, Nagad, Rocket, Upay, or banks.
• Identity Verification Services: With authorized service providers to fulfill KYC obligations.
• Technology Partners: Technology providers that assist in operating services (game providers, security services).
• Legal Obligations: As part of a court order, a regulatory authority's demand, or a legal process.
• Business Transfers: In the case of a merger or acquisition, where you will be notified in advance.

All third-party providers are contractually bound to maintain standards equivalent to this Privacy Policy.

Data Retention and Security

To keep your information secure, 99xbd follows the highest industry-standard security measures:

• All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Sensitive information (passwords, payment details) is stored in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Access control systems — only authorized personnel have access to necessary information.
• Suspicious activity detection systems are active at all times.

Your information is retained for as long as your account is active and for a specific period as required by law. Even after an account is closed, some information may be retained for a defined period due to legal or regulatory obligations.

International Data Transfers

99xbd works with servers and service providers located in various countries. This means your information may be transferred outside Bangladesh. Wherever your information is processed, we ensure that the standards of this Privacy Policy are maintained.

All applicable data protection regulations are followed for international data transfers, and the necessary contractual safeguards are ensured.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances.
• Right to Restrict Processing: In some cases, you may request that processing of your information be limited.
• Right to Object: You may object to your information being used for marketing purposes.
• Right to Portability: You may request your personal information in a structured, readable format.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

Protection of Minors

99xbd is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process.

If we receive any information indicating that a user is under 21 years of age, we will immediately suspend that account and delete the associated information.

Marketing Communications

If you agree to receive offers, promotions, or newsletters, we may contact you according to your preferences. You may cancel your subscription at any time.

• Every marketing email includes an unsubscribe option.
• Communication preferences can be changed from account settings.
• Even if you withdraw your marketing consent, transactional notifications (such as deposit or withdrawal confirmations) will continue.

Third-Party Websites and Services

Our platform may have links to third-party services (such as payment gateways). These third-party websites have their own privacy policies and we are not responsible for them. It is advised to read the privacy policy of any third-party service before visiting it.

Changes to the Policy

99xbd reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will inform you in the following ways:

• Displaying a notice on the website.
• Sending a notification to your registered email address.
• Requesting your consent to the updated Privacy Policy at login.

If you continue using the platform after changes are made, you will be considered to have accepted the updated policy. The latest version will always be available on this page.